WhatsApp chatbot
A WhatsApp chatbot that answers, qualifies and books — and knows when to hand over
Start from a ready-made flow, change the words, and go live the same day. Add AI replies that answer from your own documents and FAQs, and a hand-over that puts a person in the conversation the moment a customer asks for one.
No code20 ready-made flowsHuman hand-over built in
Start from a flow that already works
Twenty templates cover the conversations most businesses have every day. Each one can be edited step by step.
Sales
Lead qualification, product enquiry, product recommendation and demo booking.
- Asks your questions
- Tags and scores the lead
- Passes hot leads to a person
Bookings
Appointment and service booking, with healthcare, real-estate and education versions.
- Offers real free times
- Confirms and reminds
- Reschedules and cancels
Orders and payments
Order status, cart abandonment, COD confirmation and payment reminders.
- Works with Shopify and WooCommerce
- Payment links in the chat
- Stops when they pay
Support
Support triage, FAQ from your knowledge base, complaint escalation and human hand-over.
- Routes to the right team
- Escalates angry customers
- Keeps the history
Feedback
NPS surveys and review collection after a purchase or visit.
- Detractors reach a person
- Promoters get the review link
Events and restaurants
Event registration and restaurant ordering with menus as lists.
- Collects details once
- Sends the confirmation
Buttons, lists and forms inside WhatsApp
Customers tap rather than type. Flows use reply buttons, list menus, location requests, catalog items and WhatsApp Flows — Meta's native forms that open inside the chat for things like registrations and bookings. Answers are saved on the contact, so the next conversation starts where the last one ended.
AI replies from your own knowledge — with a hand-over
Switch on AI Autopilot for a conversation and it answers from your knowledge base: your FAQs, policies, price lists and documents. It recognises when someone wants a person and hands the conversation over, and it stops the moment an agent takes over.
Agents can also ask for a suggested reply or a summary of a long conversation without letting the AI send anything.
- Answers from what you give it, in the language the customer writes in
- Hands over when a customer asks for a person
- Shows every AI message labelled as AI in the inbox
Live in three steps
Pick a template
Choose the flow closest to what you need and set when it starts: on chosen keywords, or on every new message.
Make it yours
Edit the questions and answers in the visual builder; it checks the flow before you save so nothing dead-ends.
Turn it on
Test on your own number, then switch it on. Every conversation it handles is in the shared inbox.
Questions
Frequently asked questions
Do I need to know how to code?
No. Flows are built in a visual editor from ready-made templates. Developers can also call your own systems from a flow step.
Can the chatbot answer in Hindi?
Scripted flows say exactly what you write, in any language, Hindi included. AI replies follow the language the customer writes in.
What happens when the bot cannot help?
Flows end in a hand-over step, and AI Autopilot hands the conversation to your team when a customer asks for a person. Once an agent takes over, the bot stops replying until it is handed back.
Does it cost extra?
Chatbot flows are included in every plan, including Free; AI Autopilot is on Growth and above. Messages the bot sends count like any other message: within your plan's allowance, then ₹0.05 each. Meta treats bot replies as service messages — free for the first 1,000 a month per number, then Meta's service rate.
Can a chatbot book appointments into my calendar?
Yes. The booking flows and the appointment agent offer real free times from Trafficaro's calendar or your connected Google Calendar, then confirm and remind.
Related
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One number, the whole team, every conversation in one place.
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Customers call your WhatsApp number; an AI agent answers and books.
WhatsApp marketing
Campaigns to opted-in customers, with A/B tests and real reports.
WhatsApp Business API for India
The official API, connected in minutes, priced in rupees.
Pricing
Free, then ₹499, ₹1,999 or ₹5,999 a month. No markup on Meta.
Developer API
Send WhatsApp messages, templates, files and email from your own systems.
Start with the free plan
Connect your number, import contacts who opted in, and send your first message today. No card needed.
Updated 24 Oct 2026