WhatsApp CRM · Team inbox
One WhatsApp number, your whole team, no conversation lost
Every customer chat lands in one shared inbox. Assign it, label it, add a note, hand it to a colleague, and see the customer's whole history beside it — on a laptop, or on a phone like WhatsApp itself.
Works on desktop and phoneRoles for agents and supervisorsEvery action in an audit trail
The inbox your team will actually use
Assignment and queues
Assign conversations to people or teams, let agents pick up from a queue, and see what is unassigned at a glance.
Supervisor view
Supervisors and owners see every agent's workload and step into any conversation.
Labels, notes and quick replies
Label conversations, leave internal notes nobody else sees, and answer common questions with one tap.
Service-window awareness
The inbox shows how long you can reply freely and offers your approved templates when the 24-hour window closes.
AI help, not AI surprises
Suggested replies and conversation summaries for agents, and AI Autopilot only where you switch it on.
A real phone app
Install the inbox on Android or iPhone from the browser, with notifications for new messages — no extra phone or SIM.
A customer record built from the conversation
Each contact keeps their tags, custom fields, opt-in source and history across WhatsApp, email and calls. Segments built from those fields drive campaigns, and chatbot answers fill the fields for you.
- HubSpot: push contacts to your HubSpot CRM
- Google Sheets: export contacts and campaign results to a sheet
- Shopify and WooCommerce: order updates, COD confirmation and abandoned-cart recovery
- Webhooks and API: send every message and status to your own systems
WhatsApp Business app vs a shared inbox on the API
| WhatsApp Business app | Trafficaro on the API | |
|---|---|---|
| People on one number | One phone (plus linked devices) | Your whole team, each with their own login |
| Who handles what | Everyone sees everything | Assignment, queues, teams and roles |
| Automation | Greeting and away messages | Chatbot flows, AI replies, follow-ups |
| Campaigns | Broadcast lists of up to 256 | Segments of any size of opted-in contacts |
| Integrations | None | API, webhooks, HubSpot, Sheets, Shopify |
| Record of who did what | No | Audit trail of every action |
You can connect the number you already use in the Business app and keep the app; both stay in step.
Questions
Frequently asked questions
How many agents can use one number?
One on Free, 3 on Starter, 10 on Growth and 50 on Agency — all on the same WhatsApp number, each with their own login.
Can agents use it on their phones?
Yes. The inbox installs on a phone from the browser like an app and shows notifications for new messages. On iPhone, add it to the home screen first.
Can a manager see what agents are doing?
Supervisors and owners get a supervisor view of every agent's conversations and workload, and the owner sees an audit trail of every action on the account.
Does it work with my existing CRM?
Contacts sync to HubSpot, export to Google Sheets, and every message and status can be sent to your own systems by webhook.
Related
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AI voice agent for WhatsApp calls
Customers call your WhatsApp number; an AI agent answers and books.
Pricing
Free, then ₹499, ₹1,999 or ₹5,999 a month. No markup on Meta.
WhatsApp marketing
Campaigns to opted-in customers, with A/B tests and real reports.
Developer API
Send WhatsApp messages, templates, files and email from your own systems.
Start with the free plan
Connect your number, import contacts who opted in, and send your first message today. No card needed.
Updated 24 Oct 2026